Service & support

You're never on
site alone.

A robot is only as good as the team behind it. We back every RIC machine with value-engineered design that optimizes your build for 3D concrete printing, and operator training at our centers or in the field — so your crew gets the most out of every machine.

Our service promise

Built to keep
you building.

01

Responsive support

Direct access to the engineers who built your machine — not a ticket queue. We answer fast and get you running again.

Always reachable
02

Maintenance & parts

Preventive maintenance, spares and remote diagnostics keep your machine printing and your schedule intact.

Uptime first
03

Operator training

Training-center and on-site programs prepare your crew to run RIC systems safely and confidently.

Knowledge transfer
04

Material guidance

We have access to every material — and we'll help you choose the best mix for your job, and source it for you if you need.

Your supply chain
05

Software & updates

Continuous improvements to print quality, safety and autonomy as our AI models advance.

Always improving
06

Global coverage

Support across the U.S. and four continents — wherever your project takes our machines.

Worldwide
Operator training

Operators trained
to build with confidence.

We train your operators to run RIC systems safely and to spec — at our dedicated training centers or in the field on your own jobsite.

Where
Training centers
Or
In the field
Detail of 3D-printed concrete wall layers
Here to help

Get the support
to build big.

From first consultation to long after handoff — our team keeps your project moving.